Open Mouth, Insert… the Right Words: Communication Skills That Save the Day
Every workplace has “those moments”—the ones where a simple comment suddenly turns awkward, tense, or confusing. This lively 3-hour course gives your team practical, real-world communication skills to keep conversations productive, calm, and even enjoyable.
Through interactive examples, relatable scenarios, and just the right amount of humor, participants will learn how small shifts in wording, tone, and timing can completely transform an interaction. We’ll tackle common challenges such as miscommunications, escalating emotions, mixed messages, and the “I didn’t mean it like that!” situations that happen far too often.
By the end, your team will walk away with easy-to-use strategies to:
- communicate clearly under pressure
- avoid unintentional conflict
- strengthen trust with patients, families, and coworkers
- and create a more positive, supportive environment for everyone
Whether you’re new to the field or a seasoned pro, this course will help you say the right thing at the right time—without the stress, the guesswork, or the accidental drama.
CE Units: 3
Friday 8:30am - 11:30am
Dr. Rhea Haugseth
Rhea M. Haugseth, DMD, FACP maintained a private practice in Marietta, GA from 1982- 2017. She attended the University of Louisville Dental School and completed her pediatric residency at Rainbow Babies & Children’s Hospital / Case Western Reserve University in Cleveland, Ohio. She is a Diplomate of the American Board of Pediatric Dentistry and a Fellow of the American Academy of Pediatric Dentistry. She is proud to be a Fellow the American College of Dentists, the International College of Dentists, the Pierre Fauchard Academy and the Academy of Dentistry International – National Honorary Organizations for Dentists that only less than 5% of dentists belong. Dr. Haugseth is a Past President of the American Academy of Pediatric Dentistry, the Southeastern Society of Pediatric Dentists, and the Georgia Academy of Pediatric Dentistry. Dr. Haugseth has been a National Spokesperson for the AAPD since 1989 and has been frequently interviewed for radio, print, and national television. Dr. Haugseth has been a member of numerous councils and committees in the American Academy of Pediatric Dentistry. Dr. Haugseth served on the American Society of Forensic Odontology Board of Directors 2001-2004. She is a Fellow and member of the American Academy of Forensic Sciences, and an active member of the National DMORT Mass Disaster Team serving Region IV as a forensic dentist (odontologist). Dr. Haugseth is also a member of the ADA, GDA, Northwestern District Dental Society, and the Southwestern Society of Pediatric Dentistry. Dr. Haugseth is the Founder and Director of the Atlanta Pediatric Dental Assistant School in Atlanta Georgia. She is also the Founder and Director of the Pediatric Dental Team Association. She is committed to the pediatric dental team members and continues to develop ways to enhance their knowledge and skills both in and out of the dental office.